Implemented

Messaging, collaboration & support

Zoho Desk

Read and write Zoho Desk tickets, ticket comments, contacts, accounts, products and tasks, and read threads, departments, agents and organizations.

Keep help desk tickets, customers and follow-up tasks in step with CRM, commerce and operations systems in any Zoho data centre.

Build a flow with Zoho Desk Provider API documentation

Source actions

Destination actions

Data types

Validation status

Implemented · fixture tested.

Implementation is checked against provider-shaped fixtures for every action, authentication failures, rate limits, pagination and duplicate safety. Provider sandbox and authorised account validation are recorded separately when credential-backed runs are completed.

What you can map

account tickets

List account tickets
Source
Tickets associated with an account.
account_tickets.list

accounts

Create account
Destination
Not retried automatically
Approval before production
Create a account.
accounts.create
Get account
Source
One account by ID.
accounts.get
List accounts
Source
Accounts in the organization, with paging by from and limit.
accounts.list
Search accounts changed since
Source
Incremental
Accounts created or modified in a time range, oldest change first.
accounts.search
Update account
Destination
Provider duplicate protection
Approval before production
Update the supplied fields of a account (PATCH).
accounts.update

agents

Get agent
Source
One agent by ID.
agents.get
List agents
Source
Agents with status, role and departments.
agents.list

contact tickets

List contact tickets
Source
Tickets raised by a contact.
contact_tickets.list

contacts

Create contact
Destination
Not retried automatically
Approval before production
Create a contact.
contacts.create
Get contact
Source
One contact by ID.
contacts.get
List contacts
Source
Contacts in the organization, with paging by from and limit.
contacts.list
Search contacts changed since
Source
Incremental
Contacts created or modified in a time range, oldest change first.
contacts.search
Update contact
Destination
Provider duplicate protection
Approval before production
Update the supplied fields of a contact (PATCH).
contacts.update

departments

Get department
Source
One department by ID.
departments.get
List departments
Source
Departments in the organization.
departments.list

organizations

List organizations
Source
Zoho Desk organizations (portals) the authorised agent belongs to.
organizations.list

products

Create product
Destination
Not retried automatically
Approval before production
Create a product.
products.create
Get product
Source
One product by ID.
products.get
List products
Source
Products in the organization, with paging by from and limit.
products.list
Search products changed since
Source
Incremental
Products created or modified in a time range, oldest change first.
products.search
Update product
Destination
Provider duplicate protection
Approval before production
Update the supplied fields of a product (PATCH).
products.update

tasks

Create task
Destination
Not retried automatically
Approval before production
Create a task.
tasks.create
Get task
Source
One task by ID.
tasks.get
List tasks
Source
Tasks in the organization, with paging by from and limit.
tasks.list
Search tasks changed since
Source
Incremental
Tasks created or modified in a time range, oldest change first.
tasks.search
Update task
Destination
Provider duplicate protection
Approval before production
Update the supplied fields of a task (PATCH).
tasks.update

ticket comments

Add ticket comment
Destination
Not retried automatically
Approval before production
Add a private (default) or public comment to a ticket. Comments are not emailed.
ticket_comments.create
Get ticket comment
Source
One ticket comment.
ticket_comments.get
List ticket comments
Source
Internal and public comments on a ticket.
ticket_comments.list
Update ticket comment
Destination
Provider duplicate protection
Approval before production
Edit the content of a ticket comment. Visibility can only be set when adding it.
ticket_comments.update

ticket tasks

List ticket tasks
Source
Tasks linked to a ticket.
ticket_tasks.list

ticket threads

Get ticket thread
Source
One thread with its full content.
ticket_threads.get
List ticket threads
Source
Conversation threads (emails, chats, portal messages) on a ticket with summaries; read only.
ticket_threads.list

tickets

Create ticket
Destination
Not retried automatically
Approval before production
Create a ticket.
tickets.create
Get ticket
Source
One ticket by ID.
tickets.get
List tickets
Source
Tickets in the organization, with paging by from and limit.
tickets.list
Search tickets changed since
Source
Incremental
Tickets created or modified in a time range, oldest change first.
tickets.search
Update ticket
Destination
Provider duplicate protection
Approval before production
Update the supplied fields of a ticket (PATCH).
tickets.update

Authentication

Zoho OAuth client with an offline refresh token

Plans and access

All Zoho Desk editions. Daily API credits: 5,000 (Free/Trial), 25,000 + 100 per user (Express), 50,000 + 250 per user (Standard), 75,000 + 500 per user (Professional), 100,000 + 1,000 per user (Enterprise). Calls act as the agent who authorised the OAuth client, follow that agent's profile and department permissions, and are bound to the organization chosen at consent.

Test environment

Use a Zoho Desk trial, free edition or sandbox portal for testing.

Rate limits

Daily API credits per edition (1 credit per single-record call, 3+ per list page depending on depth) plus 5-25 concurrent calls; HTTP 429 with Retry-After once the daily credits are exhausted.

Pagination

from (zero-based index) and limit (max 100; threads 200; departments and agents 200). Search APIs accept from 0-999.

Provider events

Event subscriptions (webhooks) for ticket, contact, account, task and other module events, managed under Setup → Developer Space. Nexra event triggers are not yet available; flows run on demand or on a schedule.

Before you build a flow

Replies are never sent: sendReply, draft replies, email forwarding and sending tickets as email (ticketCreationType=sendAsEmail) are not implemented. Ticket threads are read only.
Ticket updates set disableClosureNotification=true unless notifyContactOnClose is true, so closing a ticket from a flow does not email the contact by default.
Ticket creation may still trigger the organization's own workflow rules and auto-acknowledgement emails configured in Zoho Desk.
Deletes, trash, spam marking, merges, splits, moves, approvals, blueprint transitions, time entries, attachments, agent and department administration are not implemented.
List APIs have no modified-time filter; incremental reads use the search APIs with modifiedTimeRange, which return at most 1,000 records per range (from 0-999).
The accounts list documents from with a default of 1 while other modules are zero-based; Nexra pages every list from 0 as the search and product references specify.
Searching by email, phone or name is not offered because it would place personal data in the query string.
Task reminders and alert types are not set by Nexra.
Zoho Desk has no idempotency key; uncertain creates are not repeated automatically.

Developer reference

Create the Zoho Corporation credentials described above with the narrowest permissions your flows need.
In Nexra, open Connect, then Connections, then New connection, choose Zoho Desk, enter its settings and credentials, and tick only the write actions you need. Connection guide
Test the connection, then use its actions as flow sources and destinations. Flow guide

Zoho Corporation docsAPI reference Zoho Corporation docsAuthentication Zoho Corporation docsRate limits Zoho Corporation docsWebhooks

Machine-readable detail: GET /api/public/connect/connectors/zoho-desk and the Connections API.