ServiceNow

Read and write ServiceNow incidents, problems, changes, requested items, tasks, users, CMDB items and allow-listed tables through the Table API.

Synchronise IT service management records with monitoring, DevOps and HR systems, and keep the CMDB and user directory current without manual entry.

Build a flow with ServiceNow Provider API documentation

Source actions

Destination actions

Data types

Validation status

Implemented · fixture tested.

Implementation is checked against provider-shaped fixtures for every action, authentication failures, rate limits, pagination and duplicate safety. Provider sandbox and authorised account validation are recorded separately when credential-backed runs are completed.

What you can map

attachments

List attachments
Source
Attachment metadata for a record; file contents are not transferred.

change requests

Create change request
Destination
Not retried automatically
Creates a change request. Business rules and assignment rules run as for a form submission.
Get change request
Source
One change request by sys_id.
List change requests
Source
Incremental
Change requests with type, risk, planned window, plans and approval state. Ordered by last update for incremental sync.
Update change request
Destination
Duplicate protected
Updates a change request by sys_id. Comments and work notes are appended to the journal.

configuration items

Create configuration item
Destination
Not retried automatically
Creates a configuration item. Business rules and assignment rules run as for a form submission.
Get configuration item
Source
One configuration item by sys_id.
List configuration items
Source
Incremental
CMDB configuration items with class, status, ownership and identifiers. Ordered by last update for incremental sync.
Update configuration item
Destination
Duplicate protected
Updates a configuration item by sys_id. Comments and work notes are appended to the journal.

incidents

Create incident
Destination
Not retried automatically
Creates a incident. Business rules and assignment rules run as for a form submission.
Get incident
Source
One incident by sys_id.
List incidents
Source
Incremental
Incidents with caller, category, assignment, impact and resolution fields. Ordered by last update for incremental sync.
Update incident
Destination
Duplicate protected
Updates a incident by sys_id. Comments and work notes are appended to the journal.

journal entries

List comments and work notes
Source
Incremental
Additional comments and work notes recorded on a record, oldest first.

problems

Create problem
Destination
Not retried automatically
Creates a problem. Business rules and assignment rules run as for a form submission.
Get problem
Source
One problem by sys_id.
List problems
Source
Incremental
Problems with root cause, workaround, fix and known-error flags. Ordered by last update for incremental sync.
Update problem
Destination
Duplicate protected
Updates a problem by sys_id. Comments and work notes are appended to the journal.

records

Create table record
Destination
Not retried automatically
Creates a record in an allow-listed table from field values.
Get table record
Source
One record from an allow-listed table by sys_id.
List table records
Source
Incremental
Records from an allow-listed table, filtered by validated conditions.
Update table record
Destination
Duplicate protected
Updates fields of a record in an allow-listed table by sys_id.

requested items

Get requested item
Source
One requested item by sys_id.
List requested items
Source
Incremental
Service catalog requested items (RITMs) with catalog item, requester and stage. Ordered by last update for incremental sync.
Update requested item
Destination
Duplicate protected
Updates a requested item by sys_id. Comments and work notes are appended to the journal.

tasks

Create task
Destination
Not retried automatically
Creates a task. Business rules and assignment rules run as for a form submission.
Get task
Source
One task by sys_id.
List tasks
Source
Incremental
Records from the task table and its extensions, with their class name. Ordered by last update for incremental sync.
Update task
Destination
Duplicate protected
Updates a task by sys_id. Comments and work notes are appended to the journal.

users

Create user
Destination
Not retried automatically
Creates a user. Business rules and assignment rules run as for a form submission.
Get user
Source
One user by sys_id.
List users
Source
Incremental
Users with contact details, department, manager and location. Ordered by last update for incremental sync.
Update user
Destination
Duplicate protected
Updates a user by sys_id. Comments and work notes are appended to the journal.

Authentication

Integration user (basic) or OAuth refresh token

Plans and access

All ServiceNow instances with the ITSM applications in use. Access follows the integration user's roles and ACLs (for example itil, change_manager, user_admin, asset). Instances can restrict inbound REST by IP or rate-limit rules.

Test environment

A free Personal Developer Instance (developer.servicenow.com) works for testing.

Rate limits

Instance-defined inbound REST rate limit rules; HTTP 429 with Retry-After when exceeded. Semaphore limits apply to concurrent requests.

Provider events

Business rules or Flow Designer with outbound REST messages. Nexra event triggers are not yet available; flows run on demand or on a schedule.

Before you build a flow

Records are never deleted by Nexra.
Generic record operations are limited to an allow-list of ITSM, CMDB and directory tables; system (sys_) fields cannot be written.
sys_updated_on filters are interpreted in the integration user's time zone; set the user's time zone to UTC for exact incremental sync.
Requested items are updated only; new requests should go through the Service Catalog.
OAuth access tokens are cached per connection; if the instance rotates refresh tokens, the rotated token is not written back, so keep the default non-rotating refresh token lifespan.
Creates have no idempotency key; uncertain writes are not repeated automatically. Use correlation_id on incidents to detect duplicates.