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Implemented
Messaging, collaboration & support
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Intercom

Read and write Intercom contacts, companies, conversations, tickets, notes and tags, plus admins, articles and data attributes.

Connect customer conversations and support tickets with CRM, billing and product data.

Build a flow with IntercomProvider API documentation

Source actions

14

Destination actions

15

Data types

17

Validation status

Implemented · fixture tested.

Implementation is checked against provider-shaped fixtures for every action, authentication failures, rate limits, pagination and duplicate safety. Provider sandbox and authorised account validation are recorded separately when credential-backed runs are completed.

What you can map

admins
  • List admins
    Source

    Teammates (admins) in the workspace.

articles
  • List articles
    Source

    Help Center articles with state and author.

companies
  • List companies
    Source

    Companies that have at least one contact.

  • Create or update company
    Destination
    Duplicate protected

    Creates a company, or updates the one with this company ID.

contact companies
  • Attach contact to company
    Destination
    Duplicate protected

    Associates a contact with a company.

contact tags
  • Tag contact
    Destination
    Duplicate protected

    Adds a tag to a contact.

contacts
  • Create contact
    Destination
    Not retried automatically

    Creates a user or lead with custom attributes.

  • Get contact
    Source

    A contact with custom attributes, companies and tags.

  • List contacts
    Source
    Incremental

    Users and leads. With Updated since, uses contact search on updated_at, oldest first.

  • Update contact
    Destination
    Duplicate protected

    Updates a contact's details, owner, subscription and custom attributes.

conversation attributes
  • Update conversation attributes
    Destination
    Duplicate protected

    Sets conversation data attributes and the read flag.

conversation notes
  • Add conversation note
    Destination
    Not retried automatically

    Adds an internal note to a conversation.

conversation tags
  • Tag conversation
    Destination
    Duplicate protected

    Adds a tag to a conversation as an admin.

conversations
  • Create contact-initiated conversation
    Destination
    Not retried automatically

    Creates a conversation that appears to come from a user or lead.

  • Get conversation
    Source

    A conversation with its parts rendered as plain text.

  • List conversations
    Source
    Incremental

    Conversations. With Updated since, uses conversation search on updated_at.

  • Change conversation state or assignee
    Destination
    Duplicate protected

    Closes, reopens, snoozes or assigns a conversation as an admin.

data attributes
  • List data attributes
    Source

    Standard and custom data attributes for contacts or companies.

notes
  • Add contact note
    Destination
    Not retried automatically

    Adds a note to a contact.

  • List contact notes
    Source

    Notes admins left on a contact.

replies
  • Reply to conversation
    Destination
    Not retried automatically

    Sends an admin reply to the contact in a conversation.

tags
  • List tags
    Source

    Tags in the workspace.

  • Create or rename tag
    Destination
    Duplicate protected

    Creates a tag with this name, or returns the existing one.

teams
  • List teams
    Source

    Teams with their admin members.

ticket types
  • List ticket types
    Source

    Ticket types with their category and states.

tickets
  • Create ticket
    Destination
    Not retried automatically

    Creates a ticket of a ticket type for one or more contacts.

  • Get ticket
    Source

    A ticket with its type, state and attributes.

  • List tickets
    Source
    Incremental

    Tickets updated after a time (defaults to all), using ticket search.

  • Update ticket
    Destination
    Duplicate protected

    Updates a ticket's state, assignee, attributes, visibility or snooze.

Authentication

Access token

Plans and access

All Intercom plans; tickets need a plan with Intercom tickets. Access tokens carry the workspace permissions chosen for the developer app (for example Read and write users, conversations and tickets).

Test environment

Free Intercom developer workspaces can be created from the Developer Hub.

Rate limits

10,000 calls per minute per app and 25,000 per workspace, distributed in 10-second windows; HTTP 429 with X-RateLimit-Reset.

Provider events

Intercom webhook topics for contacts, conversations and tickets. Nexra event triggers are not yet available; flows run on demand or on a schedule.

Before you build a flow

  • Pinned to Intercom API version 2.16; assignee IDs are 0 when unassigned.
  • Contact, company and conversation deletion, archiving and merging are not implemented.
  • Intercom documents no idempotency key: contact, ticket, note, reply and conversation creates are not repeated automatically when uncertain.
  • Company lists exclude companies without users and stop at 10,000 records (Intercom limit).
  • Articles and data attributes are read-only.