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Messaging, collaboration & support
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Gorgias

Read and write Gorgias tickets, messages, internal notes, customers and ticket field values, plus tags, users, teams, CSAT and integrations.

Connect ecommerce support tickets and customers with order, returns and CRM systems.

Build a flow with GorgiasProvider API documentation

Source actions

12

Destination actions

7

Data types

10

Validation status

Implemented · fixture tested.

Implementation is checked against provider-shaped fixtures for every action, authentication failures, rate limits, pagination and duplicate safety. Provider sandbox and authorised account validation are recorded separately when credential-backed runs are completed.

What you can map

custom fields
  • List custom fields
    Source

    Ticket or customer custom field definitions.

customers
  • Create customer
    Destination
    Not retried automatically

    Creates a customer with channels and custom data.

  • Get customer
    Source

    A customer with channels and custom data.

  • List customers
    Source

    Customers, optionally by email or external ID.

  • Update customer
    Destination
    Duplicate protected

    Updates a customer's details, channels and custom data.

integrations
  • List integrations
    Source

    Connected integrations (email, Shopify, HTTP…) with type and status.

messages
  • Add internal note
    Destination
    Not retried automatically

    Adds an internal note visible only to agents.

  • List messages
    Source

    Messages and internal notes, optionally for one ticket.

  • Send message to customer
    Destination
    Not retried automatically

    Sends an agent message on a ticket through email, SMS, chat or social.

satisfaction surveys
  • List satisfaction surveys
    Source

    CSAT surveys with score (1–5) and customer comment.

tags
  • List tags
    Source

    Ticket tags with usage.

teams
  • List teams
    Source

    Agent teams with members.

ticket field values
  • List ticket custom field values
    Source

    Custom field values set on a ticket.

  • Set ticket custom field value
    Destination
    Duplicate protected

    Sets one custom field value on a ticket, leaving other fields unchanged.

tickets
  • Create ticket
    Destination
    Not retried automatically

    Creates a ticket from a customer message (recorded, not emailed).

  • Get ticket
    Source

    A ticket with customer, assignee, tags and custom fields.

  • List tickets
    Source

    Tickets, most recently updated first, optionally for a customer or view.

  • Update ticket
    Destination
    Duplicate protected

    Updates status, priority, assignee, tags, snooze or spam flag.

users
  • List users
    Source

    Agents and admins with role and status.

Authentication

User email and REST API key

Plans and access

All Gorgias plans include the REST API. Private API keys act with the permissions of the user who owns them.

Test environment

Gorgias trials and partner development accounts can be used for testing.

Rate limits

Leaky bucket of 40 requests per 20 seconds for API keys (80 for OAuth apps); HTTP 429 with Retry-After.

Provider events

HTTP integrations triggered by ticket and message events. Nexra event triggers are not yet available; flows run on demand or on a schedule.

Before you build a flow

  • Gorgias has no updated-since filter; ticket lists are ordered by updated_datetime descending.
  • Ticket, customer and message deletion and customer merging are not implemented.
  • Tickets created here record an inbound customer message (sent_datetime set) so nothing is emailed.
  • Outbound messages without sent_datetime are delivered by Gorgias on the chosen channel.
  • Gorgias documents no idempotency key: ticket, message and customer creates are not repeated automatically when uncertain.