Freshservice

Read and write Freshservice tickets, replies and notes, problems, changes, assets, requesters, departments and service requests; read agents, groups and catalog items.

Connect the service desk to monitoring, HR and asset systems so tickets, people and assets stay current without retyping.

Build a flow with Freshservice Provider API documentation

Source actions

Destination actions

Data types

Validation status

Implemented · fixture tested.

Implementation is checked against provider-shaped fixtures for every action, authentication failures, rate limits, pagination and duplicate safety. Provider sandbox and authorised account validation are recorded separately when credential-backed runs are completed.

What you can map

agents

Get agent
Source
One agent by ID.
List agents
Source
Agents with roles, groups and departments.

assets

Create asset
Destination
Not retried automatically
Creates an asset of a given asset type.
Get asset
Source
One asset by display ID with its type fields.
List assets
Source
Assets with type fields, ownership and location.
Update asset
Destination
Duplicate protected
Updates an asset by display ID.

changes

Create change
Destination
Not retried automatically
Creates a change request with type, risk and planned window.
Get change
Source
One change request by ID.
List changes
Source
Incremental
Change requests, optionally updated since a time.
Update change
Destination
Duplicate protected
Updates a change request's fields, status and planned window.

conversations

List ticket conversations
Source
Replies and notes on a ticket.

departments

Create department
Destination
Not retried automatically
Creates a department with optional head, prime user and email domains.
Get department
Source
One department by ID.
List departments
Source
Departments (companies in MSP mode) with heads and email domains.
Update department
Destination
Duplicate protected
Updates a department.

groups

List agent groups
Source
Agent groups with members, leaders and escalation settings.

notes

Add ticket note
Destination
Not retried automatically
Adds a note to a ticket; notes are private unless private is false.

problems

Create problem
Destination
Not retried automatically
Creates a problem record.
Get problem
Source
One problem by ID.
List problems
Source
Problems with priority, impact, status and analysis fields.
Update problem
Destination
Duplicate protected
Updates a problem's fields, status and analysis.

replies

Reply to ticket
Destination
Not retried automatically
Adds a public reply that is emailed to the requester (and any CC or BCC addresses).

requesters

Create requester
Destination
Not retried automatically
Creates a requester (end user) with contact details and departments.
Get requester
Source
One requester by ID.
List requesters
Source
Requesters (end users), optionally filtered by email or phone.
Update requester
Destination
Duplicate protected
Updates a requester's details.

service items

Get service catalog item
Source
One catalog item by display ID with its request form fields.
List service catalog items
Source
Service catalog items, optionally within a category.

service requests

Place service request
Destination
Not retried automatically
Places a service catalog request for an item on behalf of a requester.

tickets

Create ticket
Destination
Not retried automatically
Creates an incident or service request ticket.
Get ticket
Source
One ticket with optional conversations, requester, stats and related records.
List tickets
Source
Incremental
Tickets (incidents and service requests), optionally updated since a time.
Filter tickets
Source
Incremental
Tickets matching status, priority, assignment, tag and date conditions.
Update ticket
Destination
Duplicate protected
Updates ticket fields, status, assignment and custom fields.

Authentication

API key

Plans and access

All Freshservice plans; problems, changes and assets depend on the plan's modules. API keys act with the agent's role and workspace access.

Test environment

A 14-day trial account works; Enterprise plans include a sandbox.

Rate limits

Per-account limits per minute by plan (for example 100 on Starter up to 500 on Enterprise, with per-endpoint sub-limits); HTTP 429 with Retry-After.

Provider events

Workflow Automator webhook actions on ticket, problem, change and asset events. Nexra event triggers are not yet available; flows run on demand or on a schedule.

Before you build a flow

Asset operations use the /api/v2/assets endpoints, which Freshservice documents for accounts created before 31 March 2026; newer Freshservice ITAM accounts use a different asset API that is not covered.
Problem lists have no updated-since filter; problems are paged in Freshservice's default order.
Attachments are not uploaded; conversation attachments are returned as metadata only.
Replies email the requester; notes notify only the listed agents.
Deleting tickets, problems, changes, assets, requesters and departments is not implemented.
Creates, replies and notes have no idempotency key; uncertain writes are not repeated automatically.