Freshdesk

Read and write Freshdesk tickets, replies, notes, contacts, companies and time entries, plus agents, fields, CSAT and solution articles.

Sync helpdesk tickets, customers and billable support time with CRM, billing and operations systems.

Build a flow with Freshdesk Provider API documentation

Source actions

Destination actions

Data types

Validation status

Implemented · fixture tested.

Implementation is checked against provider-shaped fixtures for every action, authentication failures, rate limits, pagination and duplicate safety. Provider sandbox and authorised account validation are recorded separately when credential-backed runs are completed.

What you can map

agents

List agents
Source
Agents with contact details, type, ticket scope and groups.

companies

Create company
Destination
Duplicate protected
Creates a company. Freshdesk requires company names to be unique.
List companies
Source
Companies with domains, account tier and custom fields.
Update company
Destination
Duplicate protected
Updates a company's details and custom fields.

contact fields

List contact fields
Source
System and custom contact fields with types and choices.

contacts

Create contact
Destination
Not retried automatically
Creates a contact. Provide at least one of email, phone, mobile or unique external ID.
Get contact
Source
A contact with custom fields.
List contacts
Source
Incremental
Contacts filtered by update time, email or company.
Update contact
Destination
Duplicate protected
Updates a contact's details, company and custom fields.

conversations

List ticket conversations
Source
Replies and notes on a ticket.

groups

List groups
Source
Agent groups with members and escalation settings.

notes

Add note
Destination
Not retried automatically
Adds a private or public note to a ticket.

replies

Reply to ticket
Destination
Not retried automatically
Sends an email reply to the requester on a ticket.

satisfaction ratings

List satisfaction ratings
Source
Incremental
Survey responses with ratings per question and feedback.

solution articles

List solution articles
Source
Articles in a knowledge base folder.

solution categories

List solution categories
Source
Knowledge base categories.

solution folders

List solution folders
Source
Folders in a knowledge base category.

ticket fields

List ticket fields
Source
System and custom ticket fields with types and choices.

tickets

Create ticket
Destination
Not retried automatically
Creates a ticket for a requester (by email, phone or contact ID).
Get ticket
Source
A ticket with requester, company, stats and up to ten conversations.
List tickets
Source
Incremental
Tickets ordered by last update with descriptions, filtered by updated since.
Update ticket
Destination
Duplicate protected
Updates status, priority, assignment, tags and custom fields.

time entries

Log time on ticket
Destination
Not retried automatically
Creates a time entry on a ticket.
List time entries
Source
Time entries for the account, or for one ticket.
Update time entry
Destination
Duplicate protected
Updates a time entry's duration, note, billable flag or agent.

Authentication

Agent API key

Plans and access

All Freshdesk plans; time tracking needs Growth or above and satisfaction surveys need Growth or above. Results follow the role and ticket scope of the agent whose API key is used.

Test environment

Freshdesk free trials can be used; Enterprise plans include a sandbox.

Rate limits

Per-minute account limits by plan (for example 200–700 per minute), with lower per-endpoint limits for ticket and contact lists; HTTP 429 with Retry-After.

Provider events

Automation rules with webhook actions for ticket and contact events. Nexra event triggers are not yet available; flows run on demand or on a schedule.

Before you build a flow

Ticket, contact and company deletion, merging and spam handling are not implemented.
Ticket lists without Updated since only return tickets created in the last 30 days.
Attachments are not uploaded; attachment metadata is read.
Freshdesk documents no idempotency key; ticket, reply, note, contact and time entry creates are not repeated automatically when uncertain. Company names are unique in Freshdesk.
Solution articles are read-only.